Sales and Customer Service

Briot sales consultants are experienced professionals who work with optical businesses of all sizes: independent retail locations, small and large chains and optical labs. Our mission is to help you evaluate the opportunities for improving operating costs and revenues with automated finishing equipment that best fits your business goals.

Call for a free customized profit analysis that includes a review of your current lab costs by job type and the savings resulting from edging in house. Our knowledgeable sales consultants will explain the equipment options available and the benefits you'll realize with a Briot state-of-the-art system.

Order inquiries, parts and preventative maintenance appointments: Our friendly customer service representatives will assist you with follow-up on orders for equipment, parts and accessories. They also set up Annual Preventative Maintenance checks, recommended to keep your equipment in top running condition.

Expert technical support is available by phone and on-site. Briot maintains a staff of highly trained and experienced technical support personnel located in our headquarters call center and throughout the United States. Together, they provide a strong network to assist customers with technical issues and processing questions. If a problem can't be solved by phone (and most are) we will dispatch a field technician quickly, anywhere in the U.S.

New! BriotLink Remote Technical Support
Available only the Alta line of edgers, this optional remote servicing feature connects your Alta unit via a remote network to Briot's technical support staff. BriotLink enables you to get software updates easily, and simplifies preventative maintenance and diagnostic procedures so you can minimize downtime.